This post and boo is about a the perils of using e-mail and other written communications to resolve conflict. It is specifically written from my corner of the world (running a digital agency) and thus references the client and agency relationship.

Some of the key points are:

1. Never write a reply whilst angry or frustrated; by all means send a quick reply to let the person know you are taking the time to consider a worthy reply.
2. When comitting points in writing - in times of conflict - you and the recipient are both likely to state their position - and in all further commmunication you are both likely to entrench yourself in those positions; citing arguments and examples to support your view point (see point 4).

3. (the main point) If you do take the time to calm down and write a really winning reply; you know the ones where you answer each and every point with great clarity and vindication - ask yourself this question are you trying to win (resolve the onflict and move on) are just trying to win the argument.
4. The takeaway: 'Wining the argument is NOT winning! 

Please take a moment to listen to my thought by clicking play and I love to receive comments and make connection with like-minded people. You can find me on Twitter @mylesdavidson